Archive for category Chad Wiesner

Entitled to our entitlements?

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Chad Wiesner

Chad Wiesner

Having recently become self-employed as a sales and marketing advisor, I have learned how easy it was to take a steady salary for granted.  After 17 years working in the corporate world, a regular income with benefits was definitely earned but, I admit, sometimes taken for granted. Now don’t get me wrong, I have always counted myself among the lucky ones to have worked for companies that have enabled me to develop my career and grow professionally. I’ve learned a lot about how businesses work and the types of people it takes to make them successful.  For that education, I am very grateful.

As an entrepreneur, taking the risk to be self-sufficient and starting something new is, I believe, a commendable career path. I think many people today have either lost sight of, or just don’t have an appreciation for, the contribution that entrepreneurs of all types have made to our province and our country.  They are the backbone of our economy.

So, I must say that I was amused (and somewhat bewildered) to hear about a recent poll conducted among university students.  The poll revealed that the majority of students graduating expected to make at least $42,000 per year at their very first job, and within five years, expected to be in the $70,000 per year range. Those surveyed also expected to be promoted within a year and a half of accepting their first position. Most polled felt justified in their ambitious expectations as they feel they are entitled to the best jobs by virtue of the education costs they have incurred.  Sure, it’s great that these students are so ambitious, and no doubt they are well-educated. However, it does concern me that the majority feel entitled to rapid and lucrative advancement without feeling the need to gain more than a few years experience in the workforce. It also sends a message that many believe they can simply buy their way (via degrees) to success.   Education provides a critical foundation upon which one’s career is built, but it’s worrisome that so many graduates feel a sense of career entitlement based on that alone.

So, what does this mean really?  I think we need to question whether we are doing enough in our school and university systems to cultivate the skills and mindset required to cultivate a new generation of creative entrepreneurs.  In Nova Scotia, and the Maritimes in general,  students hear over and over that our huge public debt and high taxes are reason enough for them to cut bait and head West.  Our educators need to remind students that creativity comes from within and the education you gain, coupled with ambition to build a career here at home, can make a huge difference to our economy and our future.

So, to all those graduating students this month: forget your entitlements, take nothing for granted and get out there and start something new!  You won’t regret it.

Chad Wiesner

Chad has over 17 years of marketing and sales leadership experience with corporate management roles spanning the international export, credit information, manufacturing and telecommunications industries.  A collaborative entrepreneur by nature, Chad has successfully developed and executed strategic marketing plans pertaining to branding, communications, product development and sales for both small and large companies. His “real world” business acumen has taken him from the boardrooms of Fortune 500 companies to the docks of multi-national seafood companies. With an eye for detail, Chad has crafted meaningful marketing strategies and communications plans that encompass the essence of the company and the customers it serves.

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Does Nova Scotia Have A Business Strategy?

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Dirty politicians, skyrocketing taxes, shrinking population – Nova Scotia needs a new business Strategy!

Chad Wiesner

Chad Wiesner

The April 6 edition of the Globe and Mail featured an article that, frankly, embarrassed me as a Nova Scotian. It’s usually a rarity that our little province even gets mentioned in the nation’s newspaper as this region is so often overlooked and underappreciated. But there it was, as bold as a Spring day, an article talking about “dirty politics in Nova Scotia” in our political “culture of secrecy and entitlement”. Political commentator Ralph Surette was quoted as saying “There’s a tradition that politics are dirty in Nova Scotia, that’s the way it’s played, and it’s only wrong if you get caught. In many ways there was a culture of corruption here.” I suppose you could just shrug it off and say oh well, that’s just the way it is. But you know what? That really isn’t good enough anymore.

I have chosen to raise my family and build my career in this region, despite the enormous tax rates on my income, my home and everything I buy. I live here because I believe it’s a great place to live and our region’s potential is equally great if we could only build the right Strategy. The “culture of corruption” referred to is the legacy of our elected politicians where each successive government blames the previous for problems they inherit and in turn, perpetuate the same mistakes. Our present NDP government came on board with a platform calling for fairness, balanced budgets and a new approach. But, within six months, they raised our taxes, cut our services and continue to make it increasingly difficult to do business and attract investment to this region. How can we lure working professionals and families to a province that progressively penalizes (taxes) them for making a good income and being successful? We need to stimulate business development and investment in Nova Scotia by lowering business tax rates and taking the burden off the backs small and medium businesses. Unfortunately those measures will be ineffective if our pay checks and every expenditure we make is taxed at a rate that is beyond sensible.

So where’s the root of the problem? Well, I would venture to guess that comes down to the fact that we are simply not electing qualified people to develop and execute our province’s Business Strategy. Our last provincial premier was a gym teacher and fiddle player before becoming an MLA and later Premier once he hit his early 30’s. Now, there’s nothing wrong with either of those professions, but in the private sector, would Mr. MacDonald even get an interview to become the leader of a business the size of Nova Scotia, managing hundreds of millions of dollars? Of course not!  Herein lies the issue: in politics or business, smart planning, fiscal responsibility and thoughtful deployment of both human and capital resources make a successful venture. To build a successful strategy for the future of our region, we need more experienced businesspeople, professionals and leaders in the provincial Assembly. Nova Scotia’s proximity to the most important logistics routes and markets in the world is such a huge opportunity. More and more cruise ships continue to call on our ports every year, but what are we doing to capitalize on that and drive more tourism into our towns and cities? What is the business of Nova Scotia’s marketing strategy? Do we even have one?

To build a sustainable future for working people in the Atlantic region, we need to stop the flow of our people West and develop opportunities right here. We need to ensure our children stay here and raise their families after attending University. We need to make this an attractive region for immigration and business investment. Without the right team of experienced people to develop, lead and execute the right sales, marketing and fiscal strategies for our Province, I fear we’ll have to hold a “going out of business” sale. It’s up to us to change the culture.

Chad Wiesner

chad@phigroup.ca

Chad has over 17 years of marketing and sales leadership experience with corporate management roles spanning the international export, credit information, manufacturing and telecommunications industries.  A collaborative entrepreneur by nature, Chad has successfully developed and executed strategic marketing plans pertaining to branding, communications, product development and sales for both small and large companies. His “real world” business acumen has taken him from the boardrooms of Fortune 500 companies to the docks of multi-national seafood companies. With an eye for detail, Chad has crafted meaningful marketing strategies and communications plans that encompass the essence of the company and the customers it serves.

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Running on cruise control.

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Why some mature businesses ignore marketing at their own peril

Chad Wiesner

Chad Wiesner

Have you ever dealt with a salesperson at a well-established company that just seemed to be from a bygone era? You know what I’m talking about…a nice enough individual, but just not overly engaged or knowledgeable about what’s new in the market or what the latest trends might be among his or her competitors. This individual is probably a long-serving employee and unfortunately embodies the tired culture of the organization. The company’s product or service is proven, the orders just tend to come in at a predictable rate and there seems to be a steady demand. Perhaps the owners have become complacent over the years and with a generally positive cash flow, there’s never been much of a need to look at things like brand marketing, sales strategy or product development. As a result, the business is essentially running itself and cruising along – completely oblivious to the dangers that may lie just around the next bend.

Wayne Gretzky once said “A good hockey player plays where the puck is. A great hockey player plays where the puck is going to be.”  In today’s business world, technology dictates who the winners are and who the losers will eventually be.  Businesses that neglect to re-evaluate their products, services and strategies on a regular basis are eventually doomed to failure, no matter how secure and comfortable things seem at present.  Companies have to plan for the future and develop strategies to deal with changing customer tastes and demands. One thing I’ve noticed over the years in my own corporate experience is that companies who embrace change and develop the necessary marketing strategies to take them forward, even though things are going along just great at present, are inevitably successful. The problem is, many business owners cannot get past the initial investment required to kickstart this process and many have a jaded view of what the actual return on their “marketing investment” will be. Truth is, not investing in marketing means that the business probably will never grow and when the ownership goes to sell the business, they may discover it isn’t worth as much as they had expected. That’s a hard reality to face after a lifetime’s work.

The good news is, it’s never too late to renew and re-position your business for the future!  A thoughtful marketing strategy should not be just about renewing the brand image or website, it should be a comprehensive exercise that involves every department. As I have mentioned in a previous Blog, a solid marketing strategy must be viewed as a strategic “roadmap” for your business which takes into account the various facets of  a business: sales, brand marketing, finance, customer service, production, engineering, research and development, etc.  Dialing these departments into the strategy requires active participation from employees. My experience has been that engaging people in any process creates a greater sense of team and accountability. In fact, some of the best new product ideas, processes and perspectives often come from your employees. Injecting new energy, an outside perspective and some “real-world” expertise into a mature business will further motivate your employees to reach farther and “get with the new program”. Plus, there’s a certain comfort to employees during difficult economic times when they see their company investing in the future. Investing in the future means jobs, financial security and prosperity in the community.

If you have any examples of how embracing change and developing a thoughtful marketing strategy has helped a well-established company build for the future, I’d love to hear about it.

Chad Wiesner

chad@phigroup.ca

Chad has over 17 years of marketing and sales leadership experience with corporate management roles spanning the international export, credit information, manufacturing and telecommunications industries.  A collaborative entrepreneur by nature, Chad has successfully developed and executed strategic marketing plans pertaining to branding, communications, product development and sales for both small and large companies. His “real world” business acumen has taken him from the boardrooms of Fortune 500 companies to the docks of multi-national seafood companies. With an eye for detail, Chad has crafted meaningful marketing strategies and communications plans that encompass the essence of the company and the customers it serves.

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Outsource Your Marketing Department

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GrowthIn a recent conversation with a colleague of mine who owns a small business, he lamented the catch 22 situation of wanting to increase sales and his company’s market share while keeping overhead under control. Bottom line for him was adding a salesperson to pound the streets, or a telesales rep to “dial for dollars”, seemed the safest route to go. The problem is, he noted,  there just doesn’t seem to be enough hours in the day for him to help those salespeople develop a thoughtful sales strategy, let alone craft a comprehensive marketing strategy to guide the company beyond the next Quarter. Keeping customers satisfied, employees paid and servicing the company’s debt were his priorities. For owners of small businesses and start-ups in particular, this is a very common scenario.

I’m the first to concede that cash flow is king, sales are what makes a business move forward and puts money in the pockets of its shareholders. No doubt about it.  The reality is, however, that many business owners have never actually sat down to create a comprehensive business marketing strategy and their sales plans are generally the product of their own efforts in their chosen industry. While this will work for the short-term, long-term sustained growth becomes a challenge without a meaningful plan in place.

So, how can a small business owner gain the marketing support required and develop the necessary strategies to take his or her business to the next level?  The answer lies in “outsourced marketing.”

If your business doesn’t have the budget to hire a full time marketing  director, then outsourcing your marketing to a reputable firm that specializes in these services may be a viable alternative and will cost you much less than adding a new employee to your staff.

Need a new website, brand update or sales strategy advice?  Maybe you’ve been putting off getting that demonstration video put together, or you’ve been thinking about whether “social media” is right for your business?  By engaging a qualified outsourced marketing services firm, you gain access to a team of experienced sales, creative and management professionals that will work with your existing staff to develop and execute a marketing strategy that works for your company.  Essentially, they become your company’s Marketing Department.  This diversity of skills, capabilities and professional backgrounds gives your company access to a depth of knowledge and practical, “real world” advice you could never hire in just one individual.

So what are you waiting for?  Take your business to the next level!

Chad

chadw@phigroup.ca

Chad Wiesner

Chad has over 17 years of marketing and sales leadership experience with corporate management roles spanning the international export, credit information, manufacturing and telecommunications industries.  A collaborative entrepreneur by nature, Chad has successfully developed and executed strategic marketing plans pertaining to branding, communications, product development and sales for both small and large companies. His “real world” business acumen has taken him from the boardrooms of Fortune 500 companies to the docks of multi-national seafood companies. With an eye for detail, Chad has crafted meaningful marketing strategies and communications plans that encompass the essence of the company and the customers it serves.

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Re-Thinking Marketing Strategy

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On the road

Building a successful Marketing Strategy is more than churning out a glossy brochure…it needs to be a living “Road Map”

Marketing guru Philip Kotler said “When marketing is very successful and people like the new product, word-of-mouth spreads fast and little selling is necessary.” This sounds simple enough, and is certainly the desire of probably every business owner. To have a product that takes off without investing boatloads of time and money into sales is a dream come true. The reality, of course, is that many businesses don’t necessarily understand what goes into building a successful marketing strategy and underestimate the required complexities and thought that needs to go into building such plans.

“Vision without action is daydream. Action without vision is a nightmare.”- Japanese Proverb

Whether you’re a small or large business, your corporate business plan is likely doomed to failure in the long term without a solid marketing strategy.  The term “marketing strategy” is unfortunately often used as a blanket term that can have many different meanings and interpretations for different people: is it a brand plan? a sales strategy? an operations plan? a customer service plan? product development plan? market analysis?  The answer to all of these questions is a definitive “yes”.

A strong marketing strategy needs to be more than just a glossy brochure and a nice website.  What’s required is an understandable and executable plan that distils all this information into a strategy that the entire company – sales, marketing, engineering, operations, finance, etc. – can rally around and help move forward.  I prefer to call this strategy a “Road Map” for your business.  Your company’s Road Map should be a living, ever-improving and collaborative window on your business at any given time. A corporate Road Map, then, is more than just a marketing strategy, it is a comprehensive plan that engages your entire company.  A solid Road Map defines your corporate values and personality, it identifies you brand message and brand icons, but it also puts into play a “real world” action plan that accounts for the critical inputs that affect the “customer experience” across various departments of your company.

To effectively you tell your story and build a cohesive, memorable brand you need to deploy a team with “real world” corporate experience in helping build a solid Road Map for business growth, a Road Map that accounts for the daily realities of your company and your industry.  It’s a necessarily comprehensive process, but the end result will be well worth the effort!  I welcome your comments and discussions in the Road Map process.

Chad Wiesner

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