Archive for April, 2010

I-Spy

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Scott Westerlaken

Scott Westerlaken

I spy on my competition.  I’m very open about it.  I do it ethically by monitoring their activity on the web (as I have written about before, http://www.phigroup.ca/blog/2010/01/narcissism-or-market-research/).  It’s all above board and such.  I consider my competition’s internet conversations to be the same as them having a conversation in a public place…they should expect to be over heard.
Recently I was sent an unsolicited email from someone who was using an automated email marketing “solution” and a whole bunch of issues on privacy and expectations came flooding back to me.  The email marketing “solution” in question was one I had used years earlier and truthfully kind of bothered me with all the info they collected from the recipient who opens the email. At the time I decided that it was not for “me” as I felt my clients would be upset if they ever found out.

This leads me to my biggest email pet peeves. If I don’t know you, don’t send me a blanket email asking for money for your son or daughter’s band trip to Europe.  Don’t put my email on a mailing list just because we connected on LinkedIn, Facebook, or Twitter!  Finally, my BIGGEST….DON’T monitor what emails I did read, forward and/or the time I spent on something you sent me that I might have found interesting enough to read.  It’s MY email once I get it and if you want to know what I do with it, ask me.  With a lot of the email marketing programs this is exactly what they do, but they don’t ask!  They report back a bunch of stat’s (they vary from program to program) about who opened, blocked, forwarded (and to whom, where it starts again), how long they spent with the email open, how many times they opened it, the operating system, email program, and more.  ALL without the reader’s acceptance to share that info.  Further, they don’t even knowing that it’s happening.

I was having one of “those” days I and so opted out and finally put the keyword block on for the offending “solution”.  I tweeted this and the reaction (or lack there of) was kind of surprising.  Folks liked the offender and marketing solution they offered!  They liked being able to add people without an “opt in”!  They didn’t really care about all the data that was sent without the reader knowing or allowing.  I was blown away!  Aren’t we the same folks that get’s peeved when Facebook uses our data and info without our knowledge?!

blocked emailA friend emailed about why I took the actions I did as they were about to recommend the same “solution” to their client.   I explained my feelings on “opt in” and having people know exactly what info they are giving to someone else, rather than not telling or hiding it.  They are reconsidering now…I felt a little better about her “reconsideration” though I know it’s probably too tempting for the client…and if they don’t do it their competition will.

So, here I am.  Feeling like a lone crusader once again… Feeling that if we knew “all” the info that was being collected with those fancy HTML emails (and I know I don’t know what the “all” is) we would be darn upset!  Maybe not…. I know my solution for now is to block certain company keywords…maybe next it will be HTML…

SW

With over 25 years of award winning experience in marketing, television commercials, film, video, communications, web, radio, print, and events, Scott has the ability to maintain focus on the big picture and offer a wide range of solutions appropriate to the clients message and budget. He has been recognized with dozens of awards in business, communications, and filmmaking from around the world. For the client, this means a truly unique balance of hands on technical knowledge and high level strategic experience that always leads to unique and creative solutions.

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Shoot the messenger?

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Scott Westerlaken

Scott Westerlaken

Despite popular opinion to the contrary, the Internet has not killed traditional TV advertising as a viable medium to promote products and services. In order to survive though, the network and local station approach to TV advertising that has to change in order to improve viewer engagement.

It’s no secret that ad revenue is WAY down.  Now part of this is the Pull(getting the programming you want now) versus Push (you watch what the network broadcasts) of the under 40 generation. Looking at this from a bigger picture, this is not the first time a medium has faced adversity and survived.  Think of the theatres during the eighties and the VHS revolution then radio with tapes and 8 tracks.  They all survived by figuring out the core value of their proposition, experience and entertainment.  TV can still AND IS doing that! The true reason TV is suffering is because the Networks and mostly the Local Stations are killing their own business by running bad ads, thus ruining the package for the audience.

Fundamentally we don’t mind watching for ads. Come on, think about it!  There are a number of tv shows that show nothing but the best or funniest ads from around the world.  Every year the Cannes and London International Awards reels tour major city theatres.  People will actually go to a theatre of all places to watch ads!  People don’t hate advertising, People LOVE advertising, if it’s GOOD!

Every time the networks and more importantly the local stations run a bad ad, they are in essence running a bad show.  In doing so they are forcing the viewer to look in other places for what they want, entertainment!

One quick cure for this is to treat the ad space with the same value as they treat the rest of the air time for programming.  This now puts a greater value on the space as people will want to watch (just like the show they tuned into did) and could also increase the monetary value placed ON the air time!  You are also giving the audience a complete experience rather than an incomplete one.

Unless the Networks and Local Stations put a higher value on the ad space, why should the media buyers and audience?!

SW

With over 25 years of award winning experience in marketing, television commercials, film, video, communications, web, radio, print, and events, Scott has the ability to maintain focus on the big picture and offer a wide range of solutions appropriate to the clients message and budget. He has been recognized with dozens of awards in business, communications, and filmmaking from around the world. For the client, this means a truly unique balance of hands on technical knowledge and high level strategic experience that always leads to unique and creative solutions.

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Does Nova Scotia Have A Business Strategy?

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Dirty politicians, skyrocketing taxes, shrinking population – Nova Scotia needs a new business Strategy!

Chad Wiesner

Chad Wiesner

The April 6 edition of the Globe and Mail featured an article that, frankly, embarrassed me as a Nova Scotian. It’s usually a rarity that our little province even gets mentioned in the nation’s newspaper as this region is so often overlooked and underappreciated. But there it was, as bold as a Spring day, an article talking about “dirty politics in Nova Scotia” in our political “culture of secrecy and entitlement”. Political commentator Ralph Surette was quoted as saying “There’s a tradition that politics are dirty in Nova Scotia, that’s the way it’s played, and it’s only wrong if you get caught. In many ways there was a culture of corruption here.” I suppose you could just shrug it off and say oh well, that’s just the way it is. But you know what? That really isn’t good enough anymore.

I have chosen to raise my family and build my career in this region, despite the enormous tax rates on my income, my home and everything I buy. I live here because I believe it’s a great place to live and our region’s potential is equally great if we could only build the right Strategy. The “culture of corruption” referred to is the legacy of our elected politicians where each successive government blames the previous for problems they inherit and in turn, perpetuate the same mistakes. Our present NDP government came on board with a platform calling for fairness, balanced budgets and a new approach. But, within six months, they raised our taxes, cut our services and continue to make it increasingly difficult to do business and attract investment to this region. How can we lure working professionals and families to a province that progressively penalizes (taxes) them for making a good income and being successful? We need to stimulate business development and investment in Nova Scotia by lowering business tax rates and taking the burden off the backs small and medium businesses. Unfortunately those measures will be ineffective if our pay checks and every expenditure we make is taxed at a rate that is beyond sensible.

So where’s the root of the problem? Well, I would venture to guess that comes down to the fact that we are simply not electing qualified people to develop and execute our province’s Business Strategy. Our last provincial premier was a gym teacher and fiddle player before becoming an MLA and later Premier once he hit his early 30’s. Now, there’s nothing wrong with either of those professions, but in the private sector, would Mr. MacDonald even get an interview to become the leader of a business the size of Nova Scotia, managing hundreds of millions of dollars? Of course not!  Herein lies the issue: in politics or business, smart planning, fiscal responsibility and thoughtful deployment of both human and capital resources make a successful venture. To build a successful strategy for the future of our region, we need more experienced businesspeople, professionals and leaders in the provincial Assembly. Nova Scotia’s proximity to the most important logistics routes and markets in the world is such a huge opportunity. More and more cruise ships continue to call on our ports every year, but what are we doing to capitalize on that and drive more tourism into our towns and cities? What is the business of Nova Scotia’s marketing strategy? Do we even have one?

To build a sustainable future for working people in the Atlantic region, we need to stop the flow of our people West and develop opportunities right here. We need to ensure our children stay here and raise their families after attending University. We need to make this an attractive region for immigration and business investment. Without the right team of experienced people to develop, lead and execute the right sales, marketing and fiscal strategies for our Province, I fear we’ll have to hold a “going out of business” sale. It’s up to us to change the culture.

Chad Wiesner

chad@phigroup.ca

Chad has over 17 years of marketing and sales leadership experience with corporate management roles spanning the international export, credit information, manufacturing and telecommunications industries.  A collaborative entrepreneur by nature, Chad has successfully developed and executed strategic marketing plans pertaining to branding, communications, product development and sales for both small and large companies. His “real world” business acumen has taken him from the boardrooms of Fortune 500 companies to the docks of multi-national seafood companies. With an eye for detail, Chad has crafted meaningful marketing strategies and communications plans that encompass the essence of the company and the customers it serves.

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Lazy Boy and Lazy Creative

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Talking Recliners and Sub Ovens that have Children.

Do you find watching TV a little depressing lately? Well I do.

One evening of viewing and one can’t help but wonder what happened to the creative advertising industry.

Take for example the series of spots that recently aired for Lazy Boy. In each spot we are asked to believe that recliners can talk. Wow what a premise!  Can you imagine the creative brief for this one? If that unbelievable premise ain’t bad enough how about a sub oven that, under physcotherapy, confesses to being a guys parent.

Neither of these spots is funny. Some lazy bastard, or worse a group of them, foisted these pieces of excrement on the client and beat their asses home – where being creatively responsible is not a prerequisite.

Al Graham

From People or Planes 1974 Gordon Willson

From People or Planes 1974 Gordon Willson

Al Graham is a veteran of the advertising wars who once smoked like Mad Men’s Don Draper. He is also a veteran of many social conflict wars and has been actively involved in protesting dumps, airports, expressways and urban sprawl.

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New Sneak Peek

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Updating the photo portfolio and wanted to get some feed back from the blog followers before it goes “live”…

Any and all comments appreciated. :)  http://www.phigroup.ca/photo2010april/

SW

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