
Scott Westerlaken
I spy on my competition. I’m very open about it. I do it ethically by monitoring their activity on the web (as I have written about before, http://www.phigroup.ca/blog/2010/01/narcissism-or-market-research/). It’s all above board and such. I consider my competition’s internet conversations to be the same as them having a conversation in a public place…they should expect to be over heard.
Recently I was sent an unsolicited email from someone who was using an automated email marketing “solution” and a whole bunch of issues on privacy and expectations came flooding back to me. The email marketing “solution” in question was one I had used years earlier and truthfully kind of bothered me with all the info they collected from the recipient who opens the email. At the time I decided that it was not for “me” as I felt my clients would be upset if they ever found out.
This leads me to my biggest email pet peeves. If I don’t know you, don’t send me a blanket email asking for money for your son or daughter’s band trip to Europe. Don’t put my email on a mailing list just because we connected on LinkedIn, Facebook, or Twitter! Finally, my BIGGEST….DON’T monitor what emails I did read, forward and/or the time I spent on something you sent me that I might have found interesting enough to read. It’s MY email once I get it and if you want to know what I do with it, ask me. With a lot of the email marketing programs this is exactly what they do, but they don’t ask! They report back a bunch of stat’s (they vary from program to program) about who opened, blocked, forwarded (and to whom, where it starts again), how long they spent with the email open, how many times they opened it, the operating system, email program, and more. ALL without the reader’s acceptance to share that info. Further, they don’t even knowing that it’s happening.
I was having one of “those” days I and so opted out and finally put the keyword block on for the offending “solution”. I tweeted this and the reaction (or lack there of) was kind of surprising. Folks liked the offender and marketing solution they offered! They liked being able to add people without an “opt in”! They didn’t really care about all the data that was sent without the reader knowing or allowing. I was blown away! Aren’t we the same folks that get’s peeved when Facebook uses our data and info without our knowledge?!
A friend emailed about why I took the actions I did as they were about to recommend the same “solution” to their client. I explained my feelings on “opt in” and having people know exactly what info they are giving to someone else, rather than not telling or hiding it. They are reconsidering now…I felt a little better about her “reconsideration” though I know it’s probably too tempting for the client…and if they don’t do it their competition will.
So, here I am. Feeling like a lone crusader once again… Feeling that if we knew “all” the info that was being collected with those fancy HTML emails (and I know I don’t know what the “all” is) we would be darn upset! Maybe not…. I know my solution for now is to block certain company keywords…maybe next it will be HTML…
SW
With over 25 years of award winning experience in marketing, television commercials, film, video, communications, web, radio, print, and events, Scott has the ability to maintain focus on the big picture and offer a wide range of solutions appropriate to the clients message and budget. He has been recognized with dozens of awards in business, communications, and filmmaking from around the world. For the client, this means a truly unique balance of hands on technical knowledge and high level strategic experience that always leads to unique and creative solutions.


