Whatever your product or service, finding customers in a broad, cluttered market served by many competitors requires  more than a good website and brochure. It takes a lot of cold calling, relationship building…and, yes, sometimes sleepless nights and a little bit of luck too!

Fact is, to generate sustainable success, you’ve got to capture your customer’s attention by zeroing in on their specific product application or need, and then appeal directly to the points of pain associated with that product or process. In other words, you need to find an emotional connection and demonstrate clearly how your product will solve their concerns or inefficiencies.

In my years working in the foodservice equipment industry, I was responsible for marketing innovative equipment solutions that ultimately could provide operators with cost savings and a better quality product for their customers. The challenge was how do you convince a well-established, multi-national chain it should change the way it prepares its core product (in this case, beverages)?  Equipment is often viewed as a commodity and just another capital expense. To get a buy-in, an emotional connection was required where my product could address and demonstrate a solution to specific points of pain in their beverage preparation and delivery process.  However, demonstrating the product solution to all the decision makers, as well as the field operators,  would be a very expensive and time consuming exercise if we chose the “face to face” path. A fast, inexpensive way to reach the right people and communicate the most important points about my product, for a very specific product application, was what was required.

The solution was to develop a series of videos that demonstrated our product in action, solving a specific problem for a niche application.

The key to success here is that the videos need to be produced and delivered quickly to the customer, preferably shot in the customer’s environment for maximum effect, and they need to be short and to the point. The result? Instant demonstration of the product application in the customer’s environment that could easily be uploaded on the web or emailed to key decision makers. In fact, the process worked so well that the concept was expanded to include development of preventative maintenance and technical training videos. These videos were assembled into an easy to navigate, Flash-based user interface that enabled a customer to easily get the important information they needed about the product.

Similarly, in developing new market space for the MorSwift (www.morswift.com) rubber banding and bundling system, the challenge was to find a way to bring this innovative packaging solution to the attention of customers accustomed to using  traditional packaging methods.  Demonstrating the various niche applications for MorSwift would not only help the customer visualize how the banding system could fit into their production process, but also enables a way to communicate the key selling points of the system.  By developing short, cost-efficient videos with on-screen bullet points (see http://www.morswift.com/videos.html),  then uploading these to the web, MorSwift is able to reach customers all over the world.  Rather than promote the MorSwift system as a broad, “packaging solution”, the company is able to use the videos to promote specific, niche product applications such as rubber banding of broccoli, crab, lobster, printed material, tools, etc.

It’s important to note that this is a dramatic change in approach to the traditional use of video where most applications of video are for broad strokes of image, company brand, and sales pitches.  Instead, the specific niche application for the product and related messaging is the focus of the video. Quick, to the point, in your face!

PHI Group can help you deliver creative, cost-effective and professional-looking product application videos that will knock the socks off of your customers!  The result?  Close sales faster by offering a more relevant, targeted sales pitch to your customers and reduce your travel and marketing expenses in the process.

For more examples of using video to promote your products and services, visit www.phigroup.ca

Please share with me your thoughts on this topic, I would like to hear from you.

Chad Wiesner (chadw@eastlink.ca)